Support
The answers to the most common questions. If yours isn’t here, write to us from the form below.
Common questions
How much does it cost?
Quick games and the first 3 stops of the Journey are free. Closest Kin PLUS unlocks every stop and gives richer DNA gifts. It is a one-time purchase, with no subscription, and the price is shown in the app before you buy.
I bought PLUS and it’s gone. How do I get it back?
Open Settings in the app, tap “Closest Kin PLUS” and then “Restore purchases”. You need the same Apple Account you bought it with.
How do I ask for a refund?
Purchases are handled by Apple, so refunds are too. You can ask for one at reportaproblem.apple.com.
Where is my progress saved?
Only on your phone. Nothing is synced with other devices, and if you delete the app your progress is deleted too.
Which devices and languages are supported?
Closest Kin runs on iPhone with iOS 16.4 or later, in English and Italian. It follows your phone’s language and you can change it in the app’s Settings.
What are DNA fragments for?
You spend them on hints. You earn them by completing stops and reaching achievements, and a free gift arrives from time to time.
I think an answer is wrong. What can I do?
Tell us. After every explanation you can tap “Report a problem”, or you can write to us from this page.
How do I turn off notifications and statistics?
Both are in the app’s Settings. No notification arrives without your permission. The anonymous usage statistics can be switched off at any time, as the privacy page explains.
Write to us
We reply by email, usually within a few days.
Or by email
Write to info@closestkin.com.